Knowledge HubTroubleshooting
Wrench
Troubleshooting
Fix common issues and get back on track quickly
8 articles in this category
loginpasswordP0
Login & Authentication Issues
Fix common login problems — password reset, OAuth failures, OTP not received
3 min min readFor: all
reportserrorsP0
Report Generation Errors
Fix stuck reports, timeouts, and generation failures
3 min min readFor: all
paymentrazorpayP0
Payment Failures
Fix Razorpay checkout issues — card declines, UPI failures, and retry guidance
3 min min readFor: all
creditsbalanceP1
Credit Discrepancies
Fix credit balance mismatches and unexpected deductions
2 min min readFor: all
performanceslowP1
Slow Performance
Fix slow loading, lag, and browser compatibility issues
2 min min readFor: all
apierrorsP1
API Integration Errors
Debug common API errors — 401, 403, 429, 500 and how to fix them
3 min min readFor: developers
accountaccessP1
Account Access Issues
Fix locked accounts, role-related access problems, and organization switching
2 min min readFor: all
dataqualityP1
Data Quality Concerns
Understanding data accuracy, confidence scores, coverage gaps, and how to report issues
3 min min readFor: all