Knowledge HubTroubleshootingLogin & Authentication Issues
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Login & Authentication Issues

Fix common login problems — password reset, OAuth failures, OTP not received

3 min min readFor: all

Login & Authentication Issues

Forgot Password

1. Click Forgot Password on the login page 2. Enter your registered email 3. Check inbox for reset link (also check spam) 4. Click link and set a new password

OAuth Login Not Working

  • Google: Try clearing cookies and cache, then retry in incognito
  • LinkedIn: Ensure you are logged into the correct LinkedIn account
  • If OAuth fails repeatedly, try email/password login instead

    • OTP Not Received

  • Check your spam/junk folder
  • Verify the email address is correct
  • Wait 60 seconds before requesting a new OTP
  • If using a corporate email, check if your IT blocks automated emails

    • Account Locked

    After 5 failed login attempts, your account is temporarily locked for 15 minutes. Wait and try again with the correct credentials.

    Still Stuck?

    Email support@hciintel.com with your registered email address and we will help within 24 hours.

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