Payment Failures

Card Declined

Verify card number, expiry, and CVV

Ensure sufficient balance/credit limit

Check if international transactions are enabled (for non-Indian cards)

Try a different card

UPI Payment Failed

Ensure your UPI app is updated

Check if daily UPI limit is reached

Try a different UPI ID or switch to card payment

Payment Timeout

Do not close the browser during checkout

If timed out, check your bank statement — if charged, the system will auto-reconcile within 30 minutes

If not reconciled, email support@hciintel.com with your transaction reference

Double Charged

If you see duplicate charges: 1. Wait 24 hours — most duplicates are authorization holds that auto-reverse 2. If still showing after 24 hours, email support@hciintel.com with both transaction IDs

All payments processed by Razorpay

Payment issues related to Razorpay infrastructure are rare but may occur during payment gateway maintenance windows.

Payment Failures