Refund Policy

Refund Policy

Subscription Refunds

• Within 30 days: Full refund, no questions asked. Email support@hciintel.com

After 30 days: Prorated refund for the remaining billing period

Annual plans: Prorated refund based on months remaining

Credit Pack Refunds

Unused credits: Full refund if requested within 7 days of purchase

Partially used: Refund for unused portion

Fully used: No refund available

Failed Report Credits

If a report generation fails, the credit is automatically refunded to your balance. No action needed.

How to Request

1. Email support@hciintel.com with your account email 2. Include the invoice number or transaction ID 3. Refunds are processed within 5-7 business days

Razorpay Processing

Refunds are processed through Razorpay back to your original payment method.