Getting Help

Getting Help

Self-Service Resources

• Knowledge Hub (you are here!) — Browse 42+ articles covering every feature, billing question, and troubleshooting guide

HCIIQ Bot — Click the chat icon (bottom-right) on any page to ask questions instantly. HCIIQ is powered by AI and answers from our knowledge base.

In-App Help — Look for "?" icons next to complex features for contextual explanations

Create a Support Ticket

If HCIIQ cannot resolve your question, you can create a support ticket: 1. Go to Support in the sidebar 2. Click New Ticket 3. Select a category (Billing, Technical, Feature Request, Account, Data Quality) 4. Describe your issue 5. Our team responds within 24 hours (typically much faster)

Contact Us Directly

Email: support@hciintel.com

Response time: Within 24 hours on business days

Feature Requests

Have an idea to improve HCI Intel? Submit it through the Help page feedback form or email us. We review every suggestion.